We operate on a 24-hour, seven days a week basis. Our experienced multicultural and multilingual assistance and medical staff handle national and international medical assistance cases each day, ensuring that everyone who contacts us for help receives the highest level of service in what can be a distressing and highly emotional time.


Our service level procedures and processes will ensure that our customers receive consistently high standards of service and that all members of our network deliver the same standards.


We pride ourselves on our experience and industry knowledge and continually review both service and processes to ensure our clients have access to a wide range of up to date and innovative solutions.

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